PRIVACY POLICY

The credit and financial institution "Santander Consumer Finance S.A., Greek Branch", with registered address in 6-8 Agissilaou str., 15123, Maroussi, Athens, Greece, as duly established and operates in Greece as branch of “SANTANDER CONSUMER FINANCE, S.A.” with registered address in Spain (Avda. De Cantabria, s / n, 28660 Boadilla del Monte, Madrid, NIF: A-28122570). The above entities act as Joint Controllers and are jointly referred hereinafter as “Santander Consumer”. 

E-mail addresses: dataprotection@santanderconsumer.com and scprotecciondedatos@santanderconsumer.com 

At Santander Consumer we will process the personal data that you provide through this Website, in order to address any requests that you may send, through the web forms included in the Website, and to guarantee the correct functioning of the Website. Similarly, in the event that you have access to the Collaborators' Area, we will process your data to provide you with information through this area. 

You can also verify how we process the data that is collected through the installed cookies by consulting our Cookie Policy. 

In this section we will explain for which purpose we process your personal data and which lawful basis we have for such processing. 

Based on your consent, to provide you with the different services that we offer through our website and that you may request from us: for example, to attend to any information request. In these situations, we will need the information you provide in order to process your request. 

In case you are already our customer, you may send your request or complaint through the contact form of our Website. In this case, we will process the information provided so that we respond properly in compliance with our legal obligations.

In case you access the Collaborators Area of Partners, we will process the data to provide the service required in the context of our cooperation and in order to perform our contractual obligations. 

Finally, the use of your data through cookies will be based on your consent, as explained in the Cookie Policy. 

The information you provide through the Website will be processed by Santander Consumer for the aforementioned purposes. We are the entity legally responsible for its collection through this Website, its use, conservation and, where appropriate, its erasure.

We will not communicate your data to any third party, with exception of certain transfers to third parties that are legally required (e.g. to the State Security Forces or the Courts), or which you have expressly authorized.

However, we will have the cooperation of certain service providers who may have access to your personal data and who will process such data on our behalf and for our account, for the provision of their services.

At Santander Consumer we have strict criteria for the selection of service providers to guarantee that they comply with their data protection obligations, and we undertake to sign the corresponding data processing contract with them, by which we will impose, among others, the following obligations: to apply appropriate technical and organisational measures; to process personal data for the agreed purposes and only in accordance with Santander Consumer's documented instructions; and to delete or return the data to Santander Consumer once the services have been provided.

Specifically, at Santander Consumer we will contract the provision of services by third party providers who carry out their activity, by way of example, in the following sectors: legal advice, supplier approval, multi-disciplinary professional services companies, companies related to maintenance, technology and IT service providers, security companies, instant messaging service providers, infrastructure management and maintenance companies and call center services companies.

One of these data processor is Salesforce Inc, a company located in the United States, and hence out of the European Economic Area. We inform you that this provider has provided adequate guarantees to carry out the international transfer of your data, by signing the Standard Contract Clauses in force to date between Salesforce, Inc. and Santander Consumer.

The data collected through our Website gets stored for as long as it is deemed necessary for the completion of each processing purpose and in any case no more than 5 years. 

Any information you have provided us with in order to make a request or complaint will be kept for the time strictly necessary to deal with it.

In view of this, once we have replied to your request, we will only keep your data (duly blocked) in order to address any legal dispute that might arise and defense our legitimate interests, for a maximum period of five (5) years.

We inform you that you can exercise your data protection rights by sending email to dataprotection@santanderconsumer.com  or letter to Agissilaou 6-8, 15123, Maroussi, Attica. In both cases, you must specify the right exercised and attach a copy of your identification.

1. You have the right to obtain confirmation as to whether or not we are processing your personal data at Santander Consumer, and if so, to have access to it, as well as to request the rectification of inaccurate data or, where appropriate, to request its erasure when it is no longer necessary for the purposes for which it was collected, or for other reasons. 
2. You may request the restriction of the processing of your data in certain circumstances, in which case we will only keep them for the exercise or defence of claims. 
3. Under certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. In this case, Santander Consumer will stop processing the data, except for legitimate reasons or the exercise or defence of possible claims. 
4. You can request the portability of your data so that they are sent directly to the entity you indicate, in a structured format, of common use and mechanical reading. 
5. You have the right to withdraw the consent given from this moment on and afterward. 
6. You can complain to the Hellenic Data Protection Authority (competent authority) especially when you have not been satisfied with the exercise of your rights, by writing to the Hellenic Data Protection Authority, Kifissias Avenue 1-3, 115 23 - Αthens or through the website  https://www.dpa.gr/. or to the Spanish Data Protection Authority, Calle Jorge Juan, 6 28001 Madrid , Spain (www.aepd.es).
7. Likewise, we remind you that you can contact the Data Protection Officer.

At Santander Consumer we have appointed a Data Protection Officer, who will be responsible, within our Organization, for the protection of your privacy and intimacy, and for ensuring that we comply with the different legal requirements of the applicable regulations regarding the protection of personal data. The Data Protection Officer is the maximum responsible of a Privacy Office that we have designated internally to perform the aforementioned tasks. 

If you need to contact the Privacy Office, you can do so through the following email address: dataprotection@santanderconsumer.com